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Online Promotion

Coupon Code FAQs

1. What is a coupon code and what are the redemption requirements?

Coupon codes are discounts offered to and redeemable by the recipients of our marketing emails or where communicated. You must meet all the criteria of the coupon code in order to redeem the discount. The coupon code criteria will vary depending on the offer. Coupon codes must meet the following general requirements for redemption:

  • • Website purchase on EuYanSang.com
  • • Within the valid period of use
  • • Valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise.

2. What are the general terms of redeeming discounts through coupon codes?

  • • Some coupon codes require you to login for use. If you do not have an account, register here before applying the code at checkout.
  • • Discounts do not apply to delivery surcharges.
  • • Discounts are not exchangeable for cash or cash equivalent.
  • • Validity of coupons may be modified or terminated at any time without notice.
  • • In the event of breach in Terms of Use, Eu Yan Sang reserves the right to cancel any order due to unauthorised, altered, or ineligible use of a discount.

3. How can I get a coupon code?

Coupon codes are offered to the recipients of our marketing emails or where communicated. Sign-up and look out for online promotions in your mailbox.

4. Can I use more than one coupon code at a time?

No, only one coupon code may be applied per order.

5. I received a welcome coupon code upon subscribing. What is the terms of usage and expiry date?

US$10 welcome coupon code is valid for first purchase only. To redeem, login or register for an account. Validity of the coupon is stated in the welcome email delivered upon sign-up.

6. Who can I contact if I am having trouble using a coupon?

If you have trouble using a coupon, please contact us.