ORDERING PROCESS
1. Submit your order. Enter sender's email address. Fill in the recipient's name under the SHIPPING section. Make the payment. You will receive an invoice with the order ID in your email. 2. Send an email to estore@euyansang.com. Include the following in the email content Order ID : (starting with INT) Recipient email : Gift Message :
The eGift card will be sent within 3 working days upon receiving the gift message email.
TERMS AND CONDITIONS VALIDITY eGift cards are valid for 12 months from date of issuance. Any amount unused will be forfeited.
CURRENCY All values stated are in US Dollars.
RETURNS You may not return or cancel your Eu Yan Sang eGiftCard after it is received. Purchasers who wish to cancel an eGiftCard purchase order prior to its delivery to a recipient, LOST OR STOLEN eGIFTCARDS If you suspect that someone has copied or stolen your eGiftCard, contact us at estore@euyansang.com immediately. eGiftCards will not be replaced if lost or stolen without proof of purchase. eGiftCards will not be replaced if it was redeemed.
LIMITATIONS You may not use an eGiftCard to purchase other eGift Cards. eGiftCards cannot be reloaded, resold, transferred for value, or redeemed for cash. the eGiftCard will be deemed as void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGiftCards may not be transferred. Unused eGiftCards value may not be transferred, returned or redeemed for cash.
RISK OF LOSS Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen Gift Cards. DELIVERY INFORMATION AND REQUIREMENTS FOR eGIFTCARD PURCHASERS If the date on which you want an eGiftCard delivered has passed and you have not received confirmation that the eGiftCard was sent, please contact us at estore@euyansang.com. Please refer to your order number or email address. We are not responsible for eGiftCards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address. MOST COMMON REASONS FOR DELIVERY FAILURE 1. spam filter blocked email or routed it to a bulk/spam folder 2. recipient's firewall blocked the email 3. email inbox is over size limit 4. invalid email address
