TERMS AND CONDITIONS
You may not return or cancel your Eu Yan Sang eGiftCard after it is received. Purchasers who wish to cancel an eGiftCard purchase order prior to its delivery to a recipient,
LOST OR STOLEN eGIFTCARDS
If you suspect that someone has copied or stolen your eGiftCard, contact us at firstname.lastname@example.org immediately. eGiftCards will not be replaced if lost or stolen without proof of purchase. eGiftCards will not be replaced if it was redeemed.
You may not use an eGiftCard to purchase other eGift Cards. eGiftCards cannot be reloaded, resold, transferred for value, or redeemed for cash. the eGiftCard will be deemed as void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGiftCards may not be transferred. Unused eGiftCards value may not be transferred, returned or redeemed for cash.
RISK OF LOSS
Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen Gift Cards.
DELIVERY INFORMATION AND REQUIREMENTS FOR eGIFTCARD PURCHASERS
If the date on which you want an eGiftCard delivered has passed and you have not received confirmation that the eGiftCard was sent, please contact us at email@example.com. Please refer to your order number or email address. We are not responsible for eGiftCards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
MOST COMMON REASONS FOR DELIVERY FAILURE
1. spam filter blocked email or routed it to a bulk/spam folder
2. recipient's firewall blocked the email
3. email inbox is over size limit
4. invalid email address