No. Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order be placed.

All orders DO NOT include duties and taxes. Your order may incur these charges if your country imposes duties and taxes on goods arriving into your country.

No. Orders are processed at the point of receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.

An autogenerated confirmation email will arrive within minutes containing your order number, date, summary, and delivery address. If you do not receive it, please check your spam folder. Alternatively, log into your account and review your Orders section.

Log in to your account, click Orders, then Order Details. Search using your order number and date. Status options include: Being Processed, Shipped, Cancelled, or Failed.

Yes. Please refer to the Refunds & Returns section for details.

For customs declaration purposes, a commercial invoice would be included.

Join only if you are comfortable with potential delays. In-stock items will not be dispatched until the backorder items arrive, unless you place separate orders.

We deliver to over 25 countries including Australia, Austria, Brunei, Cambodia, Canada, China, France, Germany, Hong Kong, India, Indonesia, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States and Vietnam. Estimated delivery time is 5-15 working days for most locations.

Upon shipment, an email will be sent to you specifying the tracking number and a direct link to monitor the shipment status.

Recipients may face customs and duties fees upon arrival. These charges vary from country to country — we recommend contacting your local customs office for details. If delivery is rejected due to customs charges, Eu Yan Sang reserves the right to recover delivery costs.

Deliveries are subject to customs regulations. The customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. Please verify import regulations with the relevant authorities beforehand.

Shipping rates vary based on the total cart weight and shipping destination. Detailed pricing is shown at checkout based on your delivery address.

Orders are shipped via DHL Postal Service or Janio Postal Service, with final delivery completed by local postal providers in the destination country.

Once your order is placed, the delivery address cannot be changed.

Our operating hours are Monday to Friday, 9:30am to 5:00pm (GMT+8). Weekend orders are processed on the following working day.

We aim to deliver your order in a timely manner, but delivery estimates depend on item availability and courier schedules. Customers are responsible for customs duties, verifying import regulations, and confirming accurate delivery addresses. Please refer to our full shipping terms for details.

Yes, you may return your order within 10 business days of receipt by contacting us via our online Contact Us form with your name, email, order number, products, and reason for cancellation. Once acknowledged, send the parcel back within 14 business days. Refunds are processed within 14 days after inspection via your original payment method, excluding shipping fees. Return shipping costs are borne by the customer unless there was a delivery error. Items must be unopened, in original condition, and complete. Unsuitable returns may incur a restocking fee.

Please contact us through our online Contact Us form with your full name, email address, order number, and details of the incorrect or damaged items received.

The eStore Assistant responds to enquiries and processes orders during office hours: Mon to Fri (9:00am - 6:00pm), except public holidays and office closures.

eStore Assistant will respond to your enquiry as soon as possible. If the response time is longer than you expect, it’s either the assistant is busy handling multiple requests or the enquiry has to be looked into by another party. Your kind understanding is appreciated. So hang in there, eStore Assistant will get back to you!

Contact eStore Assistant here. eStore Assistant prefers online enquiries only!If you can't find what you're looking for, contact us here.

Eu Yan Sang picks ingredients from reliable, reputable origins and formulate products using modern, scientific TCM facilities. As a result, they are of high quality and suitable for both personal consumption and as thoughtful giftsOur products carry hallmarks of quality and assurance including GAP (Good Agriculture Practice), GMP and ISO 9001 certifications, as well as accreditations by governing bodies and ministries of health and science.

We guarantee a minimum of 12 months shelf life for all supplements and a minimum of 6 months for personal care and food related products such as soups.

We accept popular Internet payment modes. We do not provide cash on delivery service.

Visa, MasterCard and Amex are accepted via the PayPal payment gateway at Checkout.

Yes. You do not need a PayPal account in order to make payment for your order. To pay without a PayPal account, select the Debit/Credit card payment option. 

You may contact PayPal Customer support.

Your session may have timed out due to inactivity, hence your order could have failed.  Please close the current payment page, log in again to your eStore account, check Your Shopping Cart and place your order again.

No. We will not be able to issue hard copy invoices to your billing address.However, you may log in to My Account and search under the records of your orders under Orders to view and print out a copy of your invoice.