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Delivery & Shipping

1.    Where do you deliver to?

We deliver to the following countries:

  • Australia
  • Canada
  • France
  • India
  • Japan
  • New Zealand
  • South Korea
  • Switzerland
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States of America

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International delivery timings are subject to international courier schedules and customs clearance.  Most orders take approximately 12 to 20 working days to arrive.

International Delivery Regulations

Delivery of goods is subject to custom duties, taxes and fees payable by the recipient at the prevailing tax rate of the destination country, and subject to custom regulations of the receiving country. Customer assumes full loss when the package is refused entry, confiscated, destroyed or returned. No refund of product or delivery charges whatsoever. Customer is advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.

For more details, read Terms Of Use: 6. ORDERS AND DELIVERY

Terms & Conditions for International Deliveries

a. Order invoices (with full pricing details) will accompany each delivery as required for customs declaration.

b. Deliveries are subject to custom regulations. Customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. No refunds will be made.

c. Deliveries are subject to custom duties, taxes and fees payable by the recipient at the destination country.

d. Customer is advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.

e. Ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.

f. Shipping charges will apply for ALL products to India, irrespective of the "Free Shipping" label on the product.

2.   What delivery services do you use?

Your order will be shipped via DHL Postal Service. The order will be shipped out via DHL and at the destination country, the local postal service provider will complete the delivery.

3. Can I change my delivery address after placing my order?

Once your order is placed, the delivery address cannot be changed .

4. How long will my order take to reach me?

Please see below for the estimated delivery time. Final milestone tracking is available for countries marked with an "*".

Australia* 6-10 days
Canada 11-14 days
France* 5-8 days
Japan* 7-9 days
New Zealand 6-9 days
South Korea* 5-8 days
Switzerland* 5-9 days
Taiwan* 5-8 days
Thailand* 9-14 days
UK* 3-5 days
USA* 7-10 days
UAE* 7-10 days
Rest of Asia Pacific 6-18 days
Rest of Europe 8-14 days

5. Can I request for a faster delivery?

Please email us at to request for a faster delivery once your order has been placed. Faster delivery is subject to revised shipping rates and destination's country customs regulations.

6. What happens if I missed a delivery attempt?

You can contact the local office of the delivery service and request for a re-delivery.

7. How do I track my order?

Once your order status has been changed to "Shipped", a tracking number will be available in your account.

a. If your tracking number starts with "SGACK" (example: SGACKINT123456789), it is a DHL shipment. You can find details of your shipment on: Key in your tracking number to view the status of your shipment.

8. What if my tracking number is different from the above?

If your tracking number shows:SGACKINT123456789-1/2, it means that your order was split into 2 packages where the first package’s tracking number is SGACKINT123456789-1 and the second package’s tracking number is SGACKINT123456789-2.

9. I placed an order on a weekend, why does it take longer for the status to change to "Shipped"?

As our operating hours are as follows:
Monday to Friday
9.30am to 5pm (GMT+8)

Hence, if you have placed an order over the weekend, your order will only be prepared on the following working day.

10. What is your shipping policy?

At Eu Yan Sang, we aim to get your orders delivered to you as soon as possible, however delivery time estimate depends on the availability of the items as well as the delivery services’ schedules and routing.