Shipping policy
1. Where do you deliver to?
We currently deliver to the countries listed below.
Orders are typically shipped within 1 to 2 business days, with an estimated delivery time of 5 to 15 business days, depending on your destination. Once shipped, we’ll send you a tracking link where available.
For countries marked with an *, selected products may be fulfilled from different locations. This means your order may arrive in separate shipments at different times.
If your intended delivery country is not on the list, please contact us here with your order details and delivery country, and we'll be happy to check the available delivery options for you.
| Country | Estimated delivery time |
| Australia* | 5-15 business days |
| Austria | 5-15 business days |
| Brunei | 5-15 business days |
| Canada | 5-15 business days |
| France | 5-15 business days |
| Germany | 5-15 business days |
| India | 5-15 business days |
| Indonesia* | 5-15 business days |
| Japan | 5-15 business days |
| Netherlands | 5-15 business days |
| New Zealand | 5-15 business days |
| Philippines | 5-15 business days |
| South Korea | 5-15 business days |
| Switzerland | 5-15 business days |
| Taiwan | 5-15 business days |
| Thailand | 5-15 business days |
| United Kingdom | 5-15 business days |
| USA* | 5-15 business days |
| UAE | Delivery is available upon request. |
| Vietnam | 5-15 business days |
2. How do I track my order?
Once shipped, you’ll receive an email with a tracking link. Separate shipments will have their own tracking links.
To ensure you receive our emails, please add estore@euyansang.com to your contacts or safe sender list, and check your spam or junk folder if you don’t see our email.
3. Customs, Duties & Import Requirements
International orders may be subject to customs duties, taxes or other fees upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the recipient.
Import regulations vary by country. If you are unsure whether a product can be imported into your country, we recommend checking with your local customs authority before placing your order.
Some destinations may also require additional recipient information for customs clearance, such as a personal identification number, tax identification number or customs clearance code. Where required, the recipient may be contacted to provide this information.
If you experience any issues with customs clearance or your shipment is returned to us, please contact us. We’ll do our best to assist and work with you on a suitable solution based on the circumstances. Any additional courier, customs or return charges that may apply will be discussed with you accordingly.
4. How much does shipping cost?
Shipping costs vary depending on your delivery destination and order. The applicable shipping fee will be displayed at checkout.
Special shipping offers may be available for selected products. Contact us before placing your order and we’ll be happy to check the best available shipping option for you.
5. What delivery services do you use?
We work with a range of trusted international and local courier partners, including DHL Express, depending on your destination, order and fulfilment location.
6. Can I change my delivery address after placing my order?
Please contact us as soon as possible if you need to change your delivery address. If your order has already been shipped, we’ll coordinate the change with the courier. Any additional charges imposed by the courier for the address change will be advised accordingly.
7. When are weekend orders processed?
We process orders Monday to Friday, excluding Singapore public holidays. Orders placed over the weekend or on a public holiday will be processed from the next business day.
Other Important Delivery Information
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An order invoice with the required pricing details may accompany your shipment for customs declaration purposes.
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Please ensure that the delivery address and contact details are complete and accurate. Our courier partners may make a limited number of delivery attempts.
Additional courier charges may apply if the parcel needs to be redirected, returned or re-shipped due to incorrect or incomplete delivery details, or unsuccessful delivery attempts.
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Our courier partners may not be able to deliver to P.O. Boxes, parcel lockers, collection or pick-up points, or similar services. If a parcel needs to be redirected, returned or re-shipped due to an unsupported delivery address, any additional courier charges incurred will be the responsibility of the customer.
