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1.1 This Return Policy (“Policy”) is applicable to Users who have purchased Products through the Website.
1.2 This Policy provides Users who have purchased Products through the Website with options to return Products.
1.3 All defined terms not otherwise defined in this Policy shall have the same meaning as that ascribed to the Terms & Conditions for Users.
1.4 If you have any further queries, kindly contact us here.
2. RETURN CONDITIONS AND PROCESS
2.1 You may request to return any Products you have purchased within 10 business days of receiving the Product at your delivery address for any of the following reasons :
the Product delivered is not what you ordered, or does not correspond with its description on
(a) the Website on the date of purchase; or
(b) the Product delivered is expired or damaged.
2.2 You may only return Products that are :
(a) unconsumed, unused, unworn, undamaged and unwashed;
(b) in their original packaging;
(c) unopened and unmarked; and
(d) returned as a whole and not broken into parts.
For health & hygiene reasons, some Products are non-refundable and non-exchangeable. Kindly contact our team here to check if a specific item can be returned.
2.3 To proceed with your return request, you must notify EU YAN SANG via the Online Contact Us form within fourteen (14) business days of receiving the Product at your delivery address. Upon receipt of your return request, EU YAN SANG will review your return request and at EU YAN SANG’s sole discretion, decide to :
(a) give you a full refund for the Product;
(b) credit your account with the value of the Product; or
(c) inform you that your Product is not eligible for return.
2.4 EU YAN SANG will confirm your request for a return through email and upon receiving such confirmation, you may return the Product by sending it to EU YAN SANG:
Eu Yan Sang International Ltd
21 Tai Seng Drive
2.5 You agree to arrange for and pay the costs of returning any Products to EU YAN SANG, be it by post or otherwise. EU YAN SANG reserves the right to deduct the cost of providing any collection service from the refund amount.
2.6 EU YAN SANG must receive and approve your return request before your return can be processed.
3. NO OBLIGATION TO REFUND
3.1 EU YAN SANG reserves the right not to accept any requests for a return, and retains the discretion not to provide a reason for EU YAN SANG’s decision.
3.2 Without prejudice to the foregoing, EU YAN SANG reserves the right to decline the return request, for any of the following reasons:
(a) The Product(s) is not returned in satisfactory condition in its original packaging; or
(b) The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.
For the avoidance of doubt, Products marked or otherwise indicated as “Final Sale” or other similar expressions are not eligible for return or exchange.
If you have any question or need help with your account, you may Contact Us to assist you.
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